Increased customer service is something which is related to being as one of the core strengths and one of the core benefits of a reverse logistics program in a supply chain. This is because a reverse logistics program in a supply chain means that there will be extended considerations and thought processes invested along with the investment of time and money for the activities of an organization concerned and involved with the implementation of a reverse logistics program in a supply chain. For example, the voices of the customers will be heard in an indirect way or manner because the customers are indirectly influencing the minds of the organizational members getting involved in a reverse logistics program in a supply chain.